Time spent entries are billed based on the type of work required and the role of the user who performed it. Each work type and billing role is associated with distinct rates.
These work types and billing roles can be managed from Admin Settings.
Access Labor Rates
Go to Admin Settings > Labor rates
By default, system is already provided with few Work Types and Billing Roles. You may change them as per your preference or add more.
-> Billing Roles
You can add more Billing roles by clicking on this "Plus" icon.
Provide all necessary details of Billing role. If your MSP is already integrated with any external Integration, such as Xero or QuickBooks, you may also select one of the COA codes; otherwise, leave it blank.
Click on "Save" button. Your newly added Billing role is now available to be utilised in Contract and Time Spent on tickets.
You can update or delete existing Billing roles by clicking on the respective action buttons associated with each role in the list.
-> Work Types
You can add more Work types by clicking on this "Plus" icon.
Provide all necessary details of Billing role. If your MSP is already integrated with any external Integration, such as Xero or QuickBooks, you may also select one of the COA codes; otherwise, leave it blank.
Click on "Save" button. Your newly added Work type is now available to be utilised in Contract and Time Spent on tickets.
You can update or delete existing Work types by clicking on the respective action buttons associated with each role in the list.
Note:
Changes made to Billing roles and Work types are applicable to all new time spent entries.
All those Billing roles and Work types that are in use are NOT deletable.
Labor Rates coverage in Contracts
Including labor rates in contracts establishes the specified rate at which your client will be billed for a job or services, recorded in the form of time spent entries in ticket. You have the option to designate your preferred billing roles and work types within the contract for coverage. To do so,
Go to Contracts
Click on the "Plus" icon and then choose "New"
Select you Client, Invoicing details and choose Contract type as per your requirement. Click on the checkboxes present with each Billing roles and Work types that you want to cover in this contract.
Add products you wish to charge your client for in every billing period. and click "Create" button.
Labor Rates in Time Spent
-> Ticket
Labor rates are utilised to record time spent entries in the ticket. The client is billed for each entry based on the selected work types and billing roles and contract types in which the item is covered or uncovered. Click here to learn more Time Spent.
-> Approve and Invoice
When ticket is closed, the time spent is moved to Approve and Invoice screen for reviewing and approval. In this screen, Amount for all the time spent entries are calculated based on the contract and the rates of Billing role and work type. Click here to learn more about Approve and Invoice.
If a the Billing role OR Work type is not explicitly outlined in a contract, the default rates of managed in Admin Settings by MSP will be used for calculation purposes.
To learn more about amount calculation of time spent entries based on different contract types, you may refer below links:
Limited Hours Contract
No Contract