Recording your Technician's efforts on tickets in the form of a time spent entry is essential to bill your customers. Time spent can be recorded manually or by using a timer. To add time spent manually, follow below steps:
Open the ticket in which you want to add your time spent.
Click on the "ADD TIME" button on the far right.
This opens a popup to record your time spent. Enter your time like 00:30 or in decimal like 0.5 for thirty minutes Time Spent field.
End Time: Automatically set to the time when this popup opens..
Start Time: Automatically calculated based on the entered duration and the end time.
Click on Add more Detail to view more fields related to billing.
Choose your Work Type and Billing Role on the basis of which you wish to bill the customer.
If you want to bill your customer based on a specific contract, choose the Contract. Otherwise, our system will intelligently determine the contract for a time spent entry based on the selected Work Type and Billing Role at the time of ticket closure. Learn more about Contracts in Gorelo. If there is no contract matching the Work type and Billing role, then our system considers that time spent as uncovered and charge as per the rates set in Admin Settings > Labor Rates. Learn more about Labor rates.
If there are additional comments, you can add them here. Then click the submit button to record the time entry.
Your added time spent entry can be seen in Ticket Detail under Time tab.
Next:
To bill your clients for these hours, Click Here.