This contract can be used when you need to bill your client for each hour spent on a ticket by a technician.
Types of Labor Rates
Per hours can be further classified w.r.t Labor Rates into three types. The amount of your Technician's effort is different in each three types.
Default Labor Rates
Amount is calculated as per the formula: Time spent x Hourly multiplier of Work type x Hourly rate of Billing role
Fixed Labor Rate
Uses a fixed labor rate to calculate amount. These are set in set in Admin Settings > Labor rates. Formula - Time spent x Hourly rate x Worktype
Custom Labor Rate
Considers a custom labor rate provided in contract. In this type an edit button is present with each Work type and Billing role to customize the rates. The formula to calculate amount against this type is Time spent x Hourly multiplier of Work type x Hourly rate of Billing role
See here for more about Time Spent entries.
Create a Per Hour Contract
To add limited hour contract, Go to the Add contract screen.
Fill in the Client and Invoicing section.
Select Per Hour Contract Type from drop-down
Choose your preferred type of labor from the three.
Select the Work type and Billing Roles for your contract.
Per Hour time spent in Tickets
Add Time Spent to a Ticket and close the ticket.
Once the ticket is closed, it will appear on Approve and Invoice and our system automatically maps the Contract based on Work-Type & Billing Role matching in the Contract. Approve the time spent entry.
Now Time Spent appears on "Waiting to Invoice" tab. Click generate Invoice to bill the end Customer.
System also allows you to add time spent to existing Contract.
