Per Hour Contract
This contract can be used when you need to bill your client for each hour spent on a ticket by a technician.
Labor rates per hour can be further classified w.r.t Labor Rates into three types.
Default Labor Rates: Sets the default labor rates. (Time-Spent x Default Labor Rates)
Fixed Labor Rate: Overrides all labor rates and considers a fixed custom rate provided by the Admin User which is (Time-Spent x Fixed Labor Rate).
Custom Labor Rate - Considers a custom labor rate provided by admin (time spent x custom labor rate).
See here for more about Time Spent entries.
To Create a Per Hour Contract
Select Per Hour Contract Type from drop-down
Select the Work type and Billing Roles for your contract.
Add Time Spent to a Ticket and close the ticket so they appear on Approve and Invoice screen and Click Approve. System would automatically map the Contract based on Work-Type & Billing Type selected in the Contract.
Now Time Spent appears on "Waiting to Invoice" tab. Click generate Invoice to bill the end Customer.
System also allows you to add time spent to existing Contract.
