When you're creating a shortcut, you can add variables that will automatically fill in with the real data when you use the shortcut in a ticket. You can use these variables in Private comments, Public comments, and in the title.
Action: Title
The plus icon will add the the title variable in the value field.
Actions: Private and Public Comments
When you type {{ you'll see a list of available variables that you can use.
Trigger Shortcut having variables
Once you hit a shortcut with variables in a ticket, they transform into their actual values.
