We only support Operating Systems that are currently supported by the vendor themselves (Microsoft/Apple).
Once you've confirmed your Operating System is supported, run our Gorelo Agent Check script via elevated PowerShell -- this will show you any obvious issues we've encountered:
Invoke-Expression (Invoke-WebRequest -Uri "https://gist.githubusercontent.com/mikelgorelo/e5bcac91d2fddd165a2fd56a675ebb3a/raw/1087b7dc1d219d9cec600be8a39c4c0ea3890b58/gorelo-check.ps1" -UseBasicParsing).Content
Work through resolving any failures and make sure this persists across PowerShell sessions and reboots.
Logs
We log everything to:
%programfiles%\Gorelo\LogFiles\
As the install progresses we will create additional folders at each stage with log files inside:
InstallerHandler --> Installer --> Shell --> Agent
Feel free to investigate the following logs -- this is where the most common issues will appear:
%programfiles%\Gorelo\LogFiles\Installer\diagnostics**.log
%programfiles%\Gorelo\LogFiles\Agent\diagnostics**.log
In some cases, you may be asked to provide log files to our support team. Please provide the entire LogFiles folder via a .zip.
Still having problems?
If you're still experiencing installation issues after resolving all failures in the Gorelo Agent Check, please contact us directly using the intercom support chat using the "?" icon in the left menu.
