Alerts

Setup Alerts so that your team can proactively fix problems before they become outages

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Written by Shoaib
Updated over a week ago

Gorelo provides a comprehensive feature for setting up Alerts on managed Devices. Through the built in remediation feature, your team can configure an automated fix for known issues. If remediation fails or is not defined, an Alert can be generated so that your team can take corrective measures.

Alerts are setup in Gorelo through the Policy Management feature. Start by navigating to Policies from the main menu.

You can create an Alert in a new Policy or add it to an existing Policy. There are two different ways Alerts can be setup:

Create an Alert through a Check

In the search bar, type a '/' and the system will present all the available options. Select an option from the Checks section.

Available options are:

  • Antivirus: Checks if Antivirus is Disabled or its definition is Outdated

  • CPU: Monitors high CPU usage over a period of time

  • Connectivity: Checks if a device is reachable

  • Disk Usage: Monitors low disk space

  • Error Event Log: Checks if a predefined event is raised in Windows Event Logs

  • Memory: Monitors high memory usage

  • Process: Checks if a particular Process is running

  • Redfish: Utilizes Redfish to check for hardware failures on configured devices

  • Service: Monitors if a particular Service is running


Auto Remediation

To minimize the number of Alerts that get generated, you can attempt to remediate the issue before generating an Alert. This can be done through the following section of the interface:

You can select a Script from your library of Scripts to run as an attempt to fix the problem detected. A wait period can be defined for how long the system should hold before performing a recheck to see if the problem is fixed. If the problem is fixed, the system will not generate an Alert.

Alternatively, by deselecting the Recheck checkbox, you can configure the system to not perform a recheck for the error condition and create an Alert regardless.

Alert Settings

Further settings can be defined for the Alert which will get generated through the following interface:

Severity: Choose between Critical, Error and Warning.

Name: Name for the Alert

Description: Description for the Alert

Auto close: Close the Alert if the next check for the problem is successful.

Create an Alert through a Script

Gorelo provides an alternate method for creating Alerts through Scripts. However, it should be noted that these Alerts do not offer the Auto Remediation feature or other settings offered by Alerts created through Checks.

In the search bar, type a '/' and the system will present all the available options. Select an option from the Scripts section. To create new Scripts or edit them, navigate to Scripts feature from the main menu.

Once a Script is selected, define the frequency of its execution through the resulting popup.

Note: Only those Scripts should be used here which use the GoreloAction Powershell module's Alert generation feature.

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