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Remote Monitoring and Management (RMM)
Integrate with ScreenConnect
Integrate with ScreenConnect
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Written by Mikel Wellsmore
Updated over a week ago

Gorelo offers integration with ScreenConnect to enable features like one-click Remote Desktop connections and agent installation.

Step 1: Complete the base integration

  1. In the left-menu navigate to Settings

  2. Navigate to Integration

  3. Click the ⚙️cog icon to configure ScreenConnect
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  4. Fill out the required fields:

    Instance ID

    1. Access one of your endpoints that already has your ScreenConnect Client installed

    2. Navigate to the installed Services

    3. Copy the value on the ScreenConnect Client service in parenthesis:


    ​MSI URL

    1. Login to your ScreenConnect tenant

    2. Click on Access

    3. Click on Build

    4. Change type to Windows (MSI)

    5. Click on copy URL


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  5. Click Connect

NOTE! We automatically insert the Gorelo client name into the ScreenConnect company field on install. See Step 3 for additional configuration.

Step 2: Distribute the ScreenConnect plugin to your assets

  1. Add the ScreenConnect plugin to an existing Policy or create a new one -- see here for further guidance: https://kb.gorelo.io/en/articles/7905240-policies

Step 3 (optional): Create a sub-session group in ScreenConnect for each client

1. Login to your ScreenConnect tenant

2. Navigate to Access

3. Click the 3-dot menu on the 'All Machines' session group and click Edit

4. Enter 'CustomProperty1' in the Subgroup Expressions field

5. Click Save

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