Understanding the Device Monitoring Interface

The device monitoring window is where a technician can access all the device specific information, and logs. It also allows technicians to run scripts and commands on the target device remotely.

The device monitoring module has multiple sections, each for specific type of information or remote functionality allowed by the system. These sections can be accessed from and switched between using the menu bar located on the top right of the Device Monitoring window.

Remote Device Monitoring module includes the following sections:

  1. Usage Stats
  2. CLI (Command Line Interface)
  3. Processes Manager
  4. Disk Usage Stats
  5. Logs (Errors and Alerts)
  6. Scripts
  7. Apps Manager
  8. Antivirus Status

By default, the technician lands on the Usage Stats section. The total up-time of the device and the last login information is consistently displayed on the top right corner of the window throughout the module.

Usage Stats

This section shows the device's hardware details, and its OS and network related details, the device's CPU and Memory (RAM) usage, Alerts and any Scripts that have been run on the device.

Hardware details include the make and model of the CPU, the memory size, the model of the storage drive installed in the device and the device type.

OS related details include the User logged in, the OS running on the device, its type, version and its last bootup and disconnection date and time.

Network details consist the local and public IP addresses assigned to the device.

The CPU and Memory (RAM) usage is shown as graphs for the last 1 hour by default. These can be expanded to view their average utilization by days or by weeks.

The Alerts sub-window shows any application or system level errors that the assigned technician has subscribed to for the target device.

The Scripts sub-window shows all the scripts that have been run on the target device remotely using Gorelo's remote scripting module. This does not include commands that are run spontaneously using the remote CLI.

CLI (Command Line Interface)

The Command Line Interface (CLI) is what is commonly known as the Command Prompt to regular Windows users. It is a very powerful tool that can get technicians any type of information related to the device, its OS and other functions vested in it. It can also be used to spontaneously perform specific actions on the device using commands without having to navigate to different Windows tools visually to utilize them.

This section of Gorelo's Device Monitoring module allows technicians to run relevant information and action commands remotely. All done remotely, just as spontaneously and quickly as it would be done directly on the target device.

Processes Manager

This is what is more commonly known as the Task Manager to regular Windows users, except that this remote manager only shows the Active Processes section of the task manager.

This allows technicians to monitor all the active processes/tasks/applications running on that device. It also allows them to remotely start a new process or end an existing one.

Disk Usage Stats

As simple as it sounds, this section shows the storage capacity being utilized on the target device and allows technicians to remotely keep track of it. This is essential to the proactive planning of storage upgrades before your client runs out of it. 

Logs (Errors and Alerts)

Similar to the Alerts sub-window, this section is dedicated to remotely list all the error logs generated by the device. It automatically breaks down the errors logs into separate lists for Application-specific errors and System-specific errors.

It also shows a separate list of Alerts, which consists of Application and System related errors that have been subscribed to from their respective lists. These alerts usually consist of errors that technicians find critical or important to keep an eye on and be notified whenever they occur.

Scripts

Scripting is a separate module with its own window and menu, but the functionality has also been added as a fully operational section under the Device Monitoring module.

In this section, however, the scripting function is limited and specific to the target device being monitored and managed remotely. This section allows technicians to quickly run script(s) remotely on the monitored device.

Technicians can select any script from the regular or their Favorites script library/list.

Apps Manager

The Apps Manager section remotely lists all the applications installed on the target device. This allows technicians to determine which applications are missing and need to be installed, not needed anymore and need to be uninstalled, if a specific application has been installed correctly, or which applications might be the root of certain conflicts or problems reported in errors.

Antivirus Status

The Antivirus Status section is the last section of the Device Monitoring module. It shows details of all the Antivirus applications present on the device, including their protection status and their virus database file status. Technicians can use this to make sure that the endpoint is secured and free of all malicious outside threats. They can also use this to keep an eye on the virus database file so it can be updated remotely if it is not already.

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